<\/span><\/h3>\nThe success of Butler in Suits hinges on the extent to which people are able to trust the butlers, hence the company has stringent policies in place.<\/p>\n
In addition to paying butlers a salary that is above the market rate and giving them incentives, Butler in Suits puts them through a background check and a hiring process that vets them for culture fit.<\/p>\n
\u201cWe also have an extensive 3 weeks training programme for our new home managers to ensure they are well trained to help our customers elevate their home lifestyle,\u201d Qian says.<\/p>\n
Customers were initially reluctant to turn over their keys to the company.<\/p>\n
\u201cWe overcame it through educating our customers of our processes that includes training, security, and insurance in place to \u2018firewall\u2019 and minimize the likelihood of security incidents,\u201d he says, noting that the approach has made users much more comfortable.<\/p>\n
Another alternative is that Butler in Suits can allow prospective users to supervise their butlers and their service for a period of time. \u201cSubsequently, when our trustworthiness to our customers is proven, our customers than can hand us their keys to help them manage their homes automatically,\u201d he says.<\/p>\n
Even if Butler in Suits had cracked the formula for getting users to trust their butlers, home management is still a big issue. Qian says the biggest bottleneck in Butler in Suits is how quickly their home managers can service their customers. The company is currently looking for ways to make it easier and more convenient for butlers to perform their four tasks.<\/p>\n
Qian realizes that many other entrepreneurs in Southeast Asia may want to get in on the peer economy, and he had plenty of advice for them.<\/p>\n
\u201cMy advice will be to identify a purposeful problem that needs to be solved, either through incremental innovation or radical innovation, and address that need by making the experience of the end user better,\u201d he says.<\/p>\n
\u201cAlso, a key takeaway is always to keep your customers happy. Keep in mind that a happy customer brings many transactions, and a service-less transaction only brings one-time customers,\u201d he concludes.<\/p>\n","protected":false},"excerpt":{"rendered":"
The eureka moment for Poon Da Qian, founder of Singapore\u2019s Butler in Suits, happened at the laundry basket. Before he left every day, he found himself having to visit the laundry basket to search for the right pair of socks. He says, \u201cIt got me thinking, \u2018What if there was something that can help me […]<\/p>\n","protected":false},"author":1,"featured_media":22131,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[51,894],"tags":[55,47,48],"jetpack_publicize_connections":[],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/butlermag.com\/wp-content\/uploads\/2017\/03\/Team2_Butler-Magazine-Feature-Image.jpg?fit=1080%2C1080&ssl=1","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/posts\/15423"}],"collection":[{"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/comments?post=15423"}],"version-history":[{"count":2,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/posts\/15423\/revisions"}],"predecessor-version":[{"id":22133,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/posts\/15423\/revisions\/22133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/media\/22131"}],"wp:attachment":[{"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/media?parent=15423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/categories?post=15423"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/butlermag.com\/wp-json\/wp\/v2\/tags?post=15423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}